FREQUENTLY ASKED QUESTIONS

1. HOW DO I MAKE AN ORDER?
We accept Mastercard, Visa or Discover credit cards. When you find an item 
or items you like, simply e-mail us (clarkstampco@gmail.com) with your 
selection, along with the price listed of each item ordered  and your credit 
card information.  You can also contact us by telephone (231-865-3825 or by 
FAX (231-865-6834).

In the future, you only need to tell us that you are "on file" and we will lookup 
your credit card information and address from your previous order. See below.


2. I AM SPENDING $50.00, DO I GET ANY SPECIAL DISCOUNT?
We have always priced our merchandise as reasonably as possible. While other 
dealers price their material high for some and then give a small discount to certain 
customers, we try to offer a fair deal to all.


3. HOW SAFE IS IT TO SEND MY CREDIT CARD INFORMATION BY E-MAIL?
We have never had any problems with this. We check our e-mail at least three 
times daily so the information remains on our server for a very short time. 
However, if you still are reluctant to e-mail us your credit card information, 
simply call (231) 865-3825, or fax it to us on our 24 hour fax line (231) 865-6834 


4. WHY IS THERE A POSTAGE AND SHIPPING CHARGE?
We have a special insurance policy with the APS insurance company. The coverage 
is based on the amount of material shipped inside each envelope or package. This 
insurance covers you in the event that your  order is lost or damaged in the mail.


5. WILL YOU "HOLD" AN ITEM FOR ME?
Unfortunately, No. We always have a number of items left over that people never 
pickup. Therefore, no item is considered "sold" until it is actually paid for. If you 
e-mail or fax an order to us and then pay by sending a check in the mail that item 
is not considered sold until payment arrives. If someone else orders the same item 
and pays for it with a credit card, that item will be considered theirs. Inquiring about 
the availability of an item from our list is not considered a definite commitment to 
purchase that item.


6. HOW OFTEN ARE YOUR LISTS UPDATED?
We send out a mailing list every Thursday.  The first half of the list will be Mint United 
Stated, Used United States, Canada, etc.  The second half of the list is always a 
continuation of the foreign countries that we list alphabetically.  We updated the 
website with whichever list went out on the following Monday.



7. WHY DO THE COLUMNS NOT LINE UP CORRECTLY ON MY SCREEN?
This is due to the HTML Language. As of this time, there is no easy way to set "tabs." 
The best way to view the lists correctly is to first download the file you are viewing 
to your own computer. Then open the file you downloaded with your favorite word 
processing program. You may then manually set the "tabs" yourself by simply 
highlighting the entire file and then setting the tabs yourself. Each item normally 
has two tabs between the Scott # and the price shown.



8. CAN YOU INFORM ME WHENEVER YOU UPDATE YOUR LISTINGS?
No. There are just to many customers to keep informing of list updates. We receive 
hundreds of visitors each night to this site. Our mailing list contains over 3,000 
customers. So as always "First come, first served." Your best bet is to just keep 
checking back as often as practical if you want to get the first chance at any new 
material that has been posted. And finally, we can not stress this enough, PLEASE 
LIST ALTERNATE ITEMS. Many items shown are one of a kind. We do not like to 
dissapoint anyone, but we sell a lot of material each day. Therefore, we can not 
guarantee any item will still be stock when you order it.